Online Shop provider is:

Gebr. Graef GmbH & Co. KG
Donnerfeld 6
Industriegebiet Bergheim
59757 Arnsberg

Tel.: +49 (0) 29 32 / 97 03 - 0
Fax: +49 (0) 29 32 / 97 03 - 90

represented by Bros. Graef GmbH,  AG Arnsberg, HRB 894 (individually liable)

Authorized representative: Hermann Graef, Andreas Schmidt

Court of Registration: Arnsberg, HRA 1695
VAT identification number : DE 123884034

Online Complaints Procedure

The European Commission provides a platform for online dispute resolution (ODR). This is available at We are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board. If you have any questions, claims or complaints, our customer services team is happy to help. You can call them on +49 (0) 40 22 63 070 66 from Mondays to Thursdays between 8am and 6pm, on Fridays between 8am and 5pm, and on Saturdays between 10am and 2pm, or email them at