Consumers’ Right of Withdrawal for repair orders
Consumers' Right of Withdrawal
NO RIGHT OF WITHDRAWAL FOR COOKING OR BARISTA COURSES
Next to the sales of physical goods the Gebr. Graef GmbH & Co. KG also offers cooking or barista courses and other events.
The Booking of a cooking / barista course or another event via the Graef onlineshop is a service related to leisure activities. According to § 312g (2) No. 9 BGB (German Civil Code), there is no right of withdrawal for these kind of services. Immediately after the conclusion of the purchase agreement according to paragraph 3, each order of cooking or barista courses and other events is therefore legally binding and shall be an obligation to accept and pay for the ordered event.
If you enter into a legal transaction for physical goods for a purpose that is, for the most part, outside your trade, business or profession and thus order as a consumer in our internet shop, you have a right of withdrawal according to the following conditions:
RIGHT OF WITHDRAWAL
YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN 14 DAYS WITHOUT STATING ANY REASONS.
THE WITHDRAWAL PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU OR A THIRD PARTY YOU NOMINATED AND WHO IS NOT THE CARRIER RECEIVED THE GOOD(S).
IN ORDER TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU SHALL INFORM US (GEBR. GRAEF GMBH / CO. HATRACO GMBH, PEUTESTRAßE 22a, D-20539 HAMBURG, TEL. +49 (0)40 22 63 07 066, FAX +49 (0) 40 22 63 07 330, E-MAIL: SHOP@GRAEF.DE) OF YOUR DECISION TO WITHDRAW FROM THE CONTRACT BY MEANS OF AN UNEQUIVOCAL DECLARATION (FOR EXAMPLE, IN A LETTER SENT BY POST, TELEFAX OR EMAIL). FOR THIS, YOU MAY USE THE ATTACHED WITHDRAWAL FORM, ALTHOUGH THIS IS NOT A STRICT REQUIREMENT.
IT SHALL BE DEEMED SUFFICIENT FOR COMPLIANCE WITH THE WITHDRAWAL TERM, IF YOU DISPATCH THE NOTIFICATION OF EXERCISING THE RIGHT OF WITHDRAWAL BEFORE THE WITHDRAWAL TERM HAS EXPIRED.
CONSEQUENCES OF WITHDRAWAL
WHEN YOU WITHDRAW FROM THIS CONTRACT, WE ARE OBLIGATED TO REFUND ALL OF THE PAYMENTS THAT WE HAVE RECEIVED FROM YOU, INCLUDING DELIVERY COSTS (EXCEPT ADDITIONAL COSTS RESULTING FROM YOUR DECISION TO USE A DIFFERENT DELIVERY METHOD THAN THE CHEAPEST STANDARD METHOD WE OFFER), WITHOUT ANY UNDUE DELAY AND WITHIN NO MORE THAN 14 DAYS AFTER RECEIPT OF YOUR NOTIFICATION OF WITHDRAWAL. FOR THIS REFUND, WE WILL USE THE SAME PAYMENT THAT YOU USED FOR THE ORIGINAL TRANSACTION, UNLESS EXPRESSLY AGREED OTHERWISE WITH YOU; IN ANY EVENT, WE SHALL NOT CHARGE YOU ANY FEES ON THE BASIS OF THIS REFUND. WE MAY REFUSE TO MAKE THE REFUND UNTIL WE HAVE RECEIVED BACK THE GOODS OR UNTIL YOU HAVE PROVIDED EVIDENCE THAT YOU HAVE SENT BACK THE GOODS, WHICHEVER IS EARLIER.
YOU ARE OBLIGED TO RETURN THE GOODS WITHOUT ANY UNDUE DELAY AND IN ANY EVENT WITHIN NO MORE THAN 14 DAYS AFTER THE DATE ON WHICH YOU NOTIFIED US OF THE WITHDRAWAL. THE DEADLINE WILL BE UPHELD PROVIDED THE GOODS HAVE BEEN DISPATCHED WITHIN 14 DAYS OF THE NOTIFICATION. WE SHALL BEAR THE DIRECT COSTS FOR THE RETURN OF THE GOODS.
YOU ARE ONLY REQUIRED TO COMPENSATE FOR ANY DIMINISHED VALUE OF THE GOODS, IF THIS DIMINISHED VALUE IS ASCRIBED TO AN UNNECESSARY HANDLING THEREOF ON YOUR PART TO TEST THE CONDITION, FEATURES AND MODE OF OPERATIONS OF THE GOODS.
Sample Withdrawal Form
(If you would like to revoke your contract, please fill out this form and send it back to us.)
To: Gebr. GRAEF GmbH / co. Hatraco GmbH, Peutestraße 22a, D-20539 Hamburg, Fax +49 (0) 40 22 63 07 330, E-Mail: email@example.com
I/We (*) hereby revoke the contract, agreed upon by me/us (*), for the purchase of the following goods
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for notification on paper)
(*) Delete as applicable