You would like to have your GRAEF product serviced by the GRAEF factory service? Then you can now conveniently book the respective service via our online shop.
Attention: Please remember to enclose your invoice for the maintenance/ repair. Processing is not possible without the proof of payment in the package.
Send
Send device to the address listed here
Graef Bros. GmbH & Co. KG
Service/Repair Department
Donnerfeld 6
59757 Arnsberg
Testing
We receive and test your device.
Maintenance flat rate
Maintenance flat rate includes:
Inspection
Function test
Maintenance of brewing group
If necessary, replacement of seals and small parts
Professional cleaning
Descaling
Return shipping
We will send the device back to you carefully packed.
Receipt
You will receive the finished and thoroughly serviced unit delivered directly to your door, back.