Gebr. Graef GmbH & Co. KG intends to use cookies and other tracking technologies offered by third-party providers and to process information about your use of this website to ensure our website is properly adapted to meet your needs, and to provide you with Graef-focused interest-based internet advertising, both on these Graef websites and elsewhere on the Internet. If you agree to this and are at least 16 years of age please click „Accept“ otherwise click „Refuse“. You can revoke your consent here at any time with effect for the future or adjust it more precisely. You can find more information about cookies and data protection on our website as well as your rights as a data subject here.
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You can find more information about cookies and data protection on our website as well as your rights as a data subject here.
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You would like to have your GRAEF product serviced by the GRAEF factory service? Then you can now conveniently book the respective service via our online shop.
Attention: Please remember to enclose your invoice for the maintenance/ repair. Processing is not possible without the proof of payment in the package.
Send
Send device to the address listed here
Graef Bros. GmbH & Co. KG
Service/Repair Department
Donnerfeld 6
59757 Arnsberg
Testing
We receive and test your device.
Maintenance flat rate
Maintenance flat rate includes:
Inspection
Functional test
Safety check
Working time
Small parts
Return shipping
We will send the device back to you carefully packed.
Receipt
You will receive the finished and thoroughly serviced unit delivered directly to your door, back.
Inspection
Function test
Safety check
Working time
Small parts
The prices include the currently valid value added tax, packaging and shipping as well as working time.
Excluded from the flat rates are:
Cosmetic repairs, e.g. removal of scratches, dents
Damage due to improper pre-repair
Economic total damage
Damage due to external influences (e.g. transport, liquid and overvoltage damage)
Commercially used devices
Please send only the unit, not the accessories, unless an accessory is defective! Pack the Graef knife sharpener securely and shockproof. Maintenance / repair flat rates and shipping only possible within the Federal Republic of Germany.
Please send the device to:
Gebr. Graef GmbH & Co. KG
Service/Repair Department
Donnerfeld 6
59757 Arnsberg
